Returns & Exchanges
- If exchanged for a different item in color or size, the buyer must pay for return postage and we will happily send you another item - free of charge.
Change of Mind Returns
- We offer a 30 day money back guarantee if you're not satisfied with your order.
- Please note, change of mind returns includes a purchase made by an error such as accidentally ordering the wrong size or color, items that don't fit the way that you would like them to.
Thrivast will accept these returns under these circumstances.
- Return Within 30 days of purchase
- Return with proof of purchase
- The item must be unworn, unwashed, unused with all original tags/labels attached to it.
- Item is not listed as excluded items below.
- The customer will be held responsible for the return postage fee if the item is Not Faulty.
- Excluded items include underwear, intimates or any items deemed unhygienic after wear or use as these items can not be resold.
- If you request a refund on the items purchased, the purchase price will be refunded to you using the original payment method. A full refund upon the return of the item will be issued to you within a reasonable amount of time, provided the item is returned within 14 days of purchase with all original packaging, tags, unworn, unwashed and unused with the original proof of purchase.
- Refunds will be provided within 45 days of return. This allows Thrivast to receive, assess and verify the products. Please note, a photo should be taken of the product prior to the return so that Thrivast can verify that the return is deemed valid.
- Thrivast requires an email stating the following; your order number, your full name, address, full product description and the reason for your return. Please also attach a photo of the faulty item to your email. The Thrivast team will then contact you and inform you of the process to follow.
Faulty Product Returns
- If for some reason a product is, incorrectly described or different from our website, Thrivast will gladly exchange or provide a full refund for the item in question within 45-60 days as long as you still have your full proof of purchase.